Customer Success Engineer (LatAm) | $35k-$50k/yr Remote
Overview
Mercor is expanding its Talent Success team to ensure every user has a smooth, end-to-end experience—from discovering roles to completing interviews and getting paid. The role focuses on assisting Latin American candidates who apply to jobs on our platform and encounter questions or issues, working closely with engineering to triage bugs. You’ll communicate with applicants in clear, upbeat English while keeping a professional, precise tone. This is a remote, six-day-per-week position with significant overlap with Pacific Time hours.
What You'll Do6
- 1Reproduce reported issues from candidates, pinpoint root causes, and distinguish between UX friction and system defects.
- 2Debug across the AI and SaaS stack using telemetry, logs, network data, and database queries to understand production behavior.
- 3Assess incidents, escalating genuine engineering problems and resolving others through configuration tweaks, prompt refinements, or user guidance.
- 4Highlight recurring patterns and product risks to engineering and leadership teams.
- 5Create clear documentation and runbooks to reduce repeat issues and speed up resolution times.
- 6Engage with users with precision, professionalism, and empathy.
Requirements4
- 1Experience debugging web applications, with either a Computer Science/Software Engineering background or hands-on work at a high-growth tech startup.
- 2Hands-on experience building modern web apps using frameworks like react, node, flask, or next.js; or 2-5 years of active customer support for such apps.
- 3Comfort with AI systems and exposure to LLMs, agents, or generative models.
- 4Familiarity with how AI tools operate (fine-tuning, prompts, debugging reasoning) and awareness of model outputs and failure modes.
Who Should Apply
Ideal candidates are technically curious problem-solvers who can translate user-reported issues into engineers' language. You should be comfortable debugging live web apps, have a bias toward clear, friendly communication, and thrive in a fast-paced remote role that overlaps with Pacific Time. Prior experience with AI tools or APIs is a strong plus.
Salary Insight
Compensation ranges from $35,000 to $50,000 per year.
Location
Required Skills
Application Tip
Prepare a concise example of a complex user issue you helped resolve, detailing the steps you took, the data you analyzed, and the outcome to illustrate your debugging approach.
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How your application is processed
1Application received
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2ATS + eligibility screening
We check your profile against the role’s skills, seniority, and requirements.
3Employer sees qualified profiles only
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