Customer Success Engineer (LatAm)
Listing checked August 29, 2026 · pay as published by Mercor
Key details
- Pay
- $35K–50K
- Location
- Remote
- Job type
- full-time
- Posted
- October 9, 2026
Overview
Mercor is expanding its Talent Success team to ensure every user has a smooth, end-to-end experience—from discovering roles to completing interviews and getting paid. The role focuses on assisting Latin American candidates who apply to jobs on our platform and encounter questions or issues, working closely with engineering to triage bugs. You’ll communicate with applicants in clear, upbeat English while keeping a professional, precise tone. This is a remote, six-day-per-week position with significant overlap with Pacific Time hours.
What You'll Do6
- Reproduce reported issues from candidates, pinpoint root causes, and distinguish between UX friction and system defects.
- Debug across the AI and SaaS stack using telemetry, logs, network data, and database queries to understand production behavior.
- Assess incidents, escalating genuine engineering problems and resolving others through configuration tweaks, prompt refinements, or user guidance.
- Highlight recurring patterns and product risks to engineering and leadership teams.
- Create clear documentation and runbooks to reduce repeat issues and speed up resolution times.
- Engage with users with precision, professionalism, and empathy.
Requirements4
- Experience debugging web applications, with either a Computer Science/Software Engineering background or hands-on work at a high-growth tech startup.
- Hands-on experience building modern web apps using frameworks like react, node, flask, or next.js; or 2-5 years of active customer support for such apps.
- Comfort with AI systems and exposure to LLMs, agents, or generative models.
- Familiarity with how AI tools operate (fine-tuning, prompts, debugging reasoning) and awareness of model outputs and failure modes.
Who Should Apply
Ideal candidates are technically curious problem-solvers who can translate user-reported issues into engineers' language. You should be comfortable debugging live web apps, have a bias toward clear, friendly communication, and thrive in a fast-paced remote role that overlaps with Pacific Time. Prior experience with AI tools or APIs is a strong plus.
Salary Insight
Compensation ranges from $35,000 to $50,000 per year.
Pay and demand for Customer Support roles
Market estimates from live NearSkill listings — separate from this job's published terms.
This role · as published
$35K–50K
≈ $18–$25/hr when converted to an hourly rate.
Typical pay · estimated
$80/hour
Median of 312 similar roles that publish pay · 31 publish only a top rate; those count at the rate they gave
Most Customer Support roles pay $55–$98 per hour. This role's pay sits below that range.
Rates shown per hour. Yearly and monthly pay converted; one-time fees and non-USD pay are not included.
- Live similar roles
- 404
- Listed in last 30 days
- 236
- Remote
- 83%
Hiring most right now: micro1 (109) · Mercor (71) · AfterQuery (48)
Most requested skills · share of roles
- python18%
- technical writing11%
- AWS9%
- react9%
Figures from Customer Support roles live on NearSkill when this page loaded. A role can close before you apply, so check the listing itself.
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