Customer Success Engineer (India)
Listing checked August 29, 2026 · pay as published by Mercor
Key details
- Pay
- $30K–45K
- Location
- Remote
- Job type
- full-time
- Openings
- 2
- Posted
- October 9, 2026
Overview
Mercor’s Talent Success group ensures a smooth journey for every user from applying to jobs to getting paid, all while keeping the experience friendly and efficient. In this role, you’ll be the first line of support for thousands of weekly interviewees, quickly diagnosing issues and guiding users with clarity. You’ll collaborate with the engineering team to reproduce bugs, analyze AI and SaaS behavior, and help improve the product based on real user feedback. This is a remote, full-time position that requires substantial overlap with Pacific Time and a proactive, upbeat communicator who can explain technical ideas in plain English. AI driven systems and modern web apps are at the heart of what you’ll troubleshoot every day.
What You'll Do6
- Reproduce and analyze user-reported issues from end to end, identifying root causes and distinguishing UX friction from defects
- Debug across the AI and SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior
- Prioritize and triage issues, escalating genuine engineering bugs while offering configuration tweaks or user-guidance for others
- Highlight systemic patterns and product risks to engineering and product leadership to drive improvements
- Create clear documentation and runbooks to reduce repeat issues and speed up resolutions
- Maintain precise, professional, and empathetic communication with users throughout interactions
Requirements5
- Experience debugging modern web applications built with frameworks such as react, node, or next.js
- 2-5 years in customer-facing roles for web apps or a technical background in software development
- Familiarity with AI systems, large language models, and AI tooling concepts like prompts, chains, or agents
- Ability to understand model outputs, failure modes, and feedback loops, with comfort around AI APIs (OpenAI, Anthropic) or agent frameworks (LangChain, AutoGPT)
- Strong written and spoken English with a warm, professional tone and the ability to explain technical concepts to non-technical users
Who Should Apply
The ideal candidate is a technically capable problem-solver who thrives in a fast-moving, remote setting. You should enjoy diagnosing issues across a complex AI-powered SaaS stack, communicating clearly with users, and collaborating with engineers to prevent recurring problems. Prior experience supporting web apps and comfort with AI concepts are a plus.
Salary Insight
Compensation ranges from $25,000 to $35,000 per year.
Pay and demand for Customer Support roles
Market estimates from live NearSkill listings — separate from this job's published terms.
This role · as published
$30K–45K
≈ $15–$23/hr when converted to an hourly rate.
Typical pay · estimated
$70/hour
Median of 1,330 similar roles that publish pay · 300 publish only a top rate; those count at the rate they gave
Most Customer Support roles pay $40–$95 per hour. This role's pay sits below that range.
Rates shown per hour. Yearly and monthly pay converted; one-time fees and non-USD pay are not included.
- Live similar roles
- 1,601
- Listed in last 30 days
- 881
- Remote
- 95%
Hiring most right now: micro1 (405) · SME Careers (255) · Mercor (240)
Most requested skills · share of roles
- ai evaluation13%
- llm evaluation11%
- data annotation11%
- ai training11%
Figures from Customer Support roles live on NearSkill when this page loaded. A role can close before you apply, so check the listing itself.
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