Customer Service Expert – Phone Support (LATAM)
Listing checked September 9, 2026 · pay as published by Micro1
Overview
micro1 is looking for customer service professionals based in LATAM to handle phone support for a US-based project. You'll make and receive calls on behalf of customers to book reservations, schedule appointments, and confirm details with vendors. Your real-world experience in customer service is what counts here, not any prior AI background. This is a remote contractor role where clear spoken English and a proactive attitude matter most.
What You'll Do7
- 1Make and receive phone calls for customers to handle tasks like making reservations, scheduling appointments, and confirming vendor details.
- 2Talk with businesses and service providers to get the information you need and complete each request professionally.
- 3Work through phone menus, hold queues, and call centers to find the right person for each task.
- 4Keep accurate records of every call, noting key details while protecting sensitive information.
- 5Handle a steady flow of short, back-to-back calls that cover a range of customer needs.
- 6Coordinate with other remote team members to keep the service experience consistent and high-quality.
- 7Maintain professionalism and discretion at all times when dealing with customer data.
Requirements6
- 1Hands-on experience in executive assistance, virtual assistance, concierge services, or phone-based customer support.
- 2Fluent, neutral English with clear pronunciation and the ability to handle live conversations naturally.
- 3Comfort making outbound calls, including cold calls, and navigating automated phone systems without trouble.
- 4A reliable high-speed internet connection, a quiet place to work, and a quality wired or USB headset.
- 5Experience in hospitality, restaurants, or travel is a plus, as is negotiation or escalation know-how.
- 6Proven ability to work on your own, juggle multiple consecutive tasks, and deliver quality service remotely.
Who Should Apply
This role suits someone with solid phone support experience who enjoys talking to people and can think on their feet. If you've worked as a virtual assistant or in a concierge role and you're comfortable making cold calls, you'll likely do well here. It's less ideal for those who prefer written-only communication or who struggle with unpredictable call flows. Candidates often get rejected when their spoken English isn't clear enough for US-based interactions or when they can't commit to the required shift schedule, including weekends.
Salary Insight
The pay rate is $18 to $28 per hour, and you're paid for scheduled, available hours, not per call. The exact rate will be discussed during the hiring process.
Pay and demand for Customer Support roles
AggregatedTypical pay
$30/hour
This role
$18–$28/hr
Most Customer Support roles pay $20–$48 per hour. This role's pay falls inside that range.
Based on 253 similar roles that publish pay · 106 publish only a top rate; those count at the rate they gave
Rates shown per hour. Yearly and monthly pay converted; one-time fees and non-USD pay are not included.
- Live similar roles
- 299
- Listed in last 30 days
- 87
- Remote
- 99%
Hiring most right now: SME Careers (111) · micro1 (78) · Turing (40)
Most requested skills · share of roles
- localization29%
- translation quality review29%
- proofreading26%
- translation26%
Figures from Customer Support roles live on NearSkill when this page loaded. A role can close before you apply, so check the listing itself.
Compare your resume against these rolesLocation
Compensation
$18–28/hr
Required Skills
Application Tip
In your application, highlight specific examples of handling difficult calls or navigating complex phone systems. Mention any experience with US-based customers and confirm you can meet the shift requirements, including weekend availability.
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