Customer Service Expert Mid Senior Remote AI Domain
Listing checked October 6, 2026 · pay as published by SME Careers
Overview
In this remote hourly contract, you serve as a Customer Service SME to help build a dataset of authentic, human-enacted conversations for training speech-to-speech AI agents. You will draw on over 2+ years of customer service and at least 1 year in AI-related work to craft dialogues across realistic support scenarios. Apply your client communication and CRM experience to ensure conversations mirror real-world outcomes and align with project guidelines. This role is part of SME Careers, a SuperAnnotate subsidiary delivering data services for major AI programs and foundation-model labs.
What You'll Do6
- 1Create authentic customer service dialogues spanning typical inquiries, complaints, and escalation paths for AI training data, using real-world workflows in freshdesk and zendesk.
- 2Evaluate AI-generated responses, rating accuracy, tone, and contextual relevance, and provide structured feedback to improve future iterations.
- 3Annotate transcripts and tag key moments according to project guidelines to support model evaluation.
- 4Identify potential biases or inaccuracies in AI outputs and document edge cases for remediation.
- 5Coordinate with project managers to ensure dialogue quality aligns with scenario scripts and quality standards.
- 6Record deliverables, timestamps, and notes enabling reliable model comparisons across use cases.
Requirements8
- 1Bachelor’s degree or higher in business administration, communications, marketing, management, or related field, or equivalent professional experience.
- 22+ years of professional customer service experience with demonstrated client communication and issue resolution.
- 31+ year of AI training experience, including data annotation, AI evaluation, model training, or response evaluation.
- 4Strong end-to-end knowledge of customer support workflows: issue identification, troubleshooting, escalation, follow-up, and resolution.
- 5Excellent spoken English at C1+ (US), with clear verbal communication.
- 6Hands-on experience handling inquiries, complaints, service requests, and escalations across multiple scenarios.
- 7Ability to adapt communication style to customer needs and situation.
- 8Reliable, self-directed, and able to deliver consistent quality in an hourly remote contractor setting.
Who Should Apply
Candidates with 2+ years in customer service and 1+ year in AI-related tasks are ideal. They excel at clear verbal English communication and can manage escalations with empathy. This role suits those who can work independently from home and meet hourly contractor expectations. Applicants lacking AI training experience or remote contracting exposure may not be the best fit for this opportunity.
Salary Insight
Hourly rate: $30/hr. This contract position aligns with mid-senior level customer service experience and AI training responsibilities typical of remote data-work roles.
Pay and demand for AI Training roles
AggregatedTypical pay
$70/hour
This role
up to $30/hr
Most AI Training roles pay $35–$95 per hour. This role's pay sits below that range.
Based on 1,086 similar roles that publish pay · 303 publish only a top rate; those count at the rate they gave
Rates shown per hour. Yearly and monthly pay converted; one-time fees and non-USD pay are not included.
- Live similar roles
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Hiring most right now: micro1 (367) · SME Careers (254) · Mercor (150)
Most requested skills · share of roles
- ai training13%
- llm evaluation11%
- ai evaluation11%
- data annotation9%
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Compensation
Up to $30/hr
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In your application, include a concise case study of a past AI training task you led. Describe the scene, your annotation approach, and a measurable improvement in AI evaluation scores to demonstrate your impact.
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