Customer Service Expert Remote Contract Mid Senior
Listing checked October 6, 2026 · pay as published by SME Careers
Overview
This remote, hourly contractor role focuses on building a dataset of natural, human-enacted customer service conversations to train speech-to-speech AI agents. You will craft realistic support exchanges across common topics using platform workflows in Freshdesk and Zendesk, guided by project-specific scenarios and quality guidelines. Your client communication and issue-resolution experience shape conversations that reflect real-world service processes. You will contribute to AI training initiatives within SME Careers, a fast-growing unit of SuperAnnotate.
What You'll Do6
- 1Draft authentic customer conversations across realistic support scenarios for ai training datasets.
- 2Assess AI-generated replies for accuracy, fluency, and contextual relevance, and assign scores.
- 3Validate model outputs for biases or inaccuracies and document findings for improvement.
- 4Capture and annotate key interaction elements in the project toolchain (tickets, intents, resolutions).
- 5Ensure scenarios align with quality guidelines and scripts to maintain realism and consistency.
- 6Collaborate with the dataset team to reflect genuine escalation paths and resolution steps.
Requirements7
- 1Bachelor’s degree or equivalent professional experience in business administration, communications, marketing, management, or related field.
- 22+ years of professional customer service with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management.
- 31+ year of AI training experience, including data annotation, ai evaluation, model training, or response evaluation.
- 4Strong knowledge of end-to-end support workflows—issue identification, troubleshooting, escalation, follow-up, and resolution.
- 5Excellent spoken English at C1+ level with US market fluency.
- 6Hands-on experience managing inquiries, complaints, service requests, and escalations across diverse customer scenarios.
- 7Reliable, self-directed, and able to deliver consistent quality in an hourly remote contractor environment.
Who Should Apply
Ideal candidates combine solid customer service background with hands-on AI training exposure and are comfortable working remotely on an hourly contract. Look for documented experience using common ticketing and knowledge tools, and the ability to adapt tone and approach to different customer situations. Applicants lacking US-English fluency or prior remote-contract work mayScore lower when assessed for this role. If you prefer on-site or salaried roles, this contract opportunity may not be the best fit.
Salary Insight
Pay rate: $20/hr. This hourly remote contractor role aligns with mid-level customer service and AI training data tasks, with workload that may vary based on project needs.
Pay and demand for Customer Support roles
AggregatedTypical pay
$70/hour
This role
up to $20/hr
Most Customer Support roles pay $36–$95 per hour. This role's pay sits below that range.
Based on 956 similar roles that publish pay · 300 publish only a top rate; those count at the rate they gave
Rates shown per hour. Yearly and monthly pay converted; one-time fees and non-USD pay are not included.
- Live similar roles
- 1,089
- Listed in last 30 days
- 369
- Remote
- 98%
Hiring most right now: micro1 (287) · SME Careers (254) · Mercor (133)
Most requested skills · share of roles
- ai training15%
- ai evaluation13%
- llm evaluation12%
- data annotation10%
Figures from Customer Support roles live on NearSkill when this page loaded. A role can close before you apply, so check the listing itself.
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Compensation
Up to $20/hr
Required Skills
Application Tip
Highlight any AI training data or dataset entries you created, including the scenario, actions taken, and outcomes. Mention tools you used (for example Freshdesk or Zendesk) and quantify impact where possible (e.g., reduced escalation rate by X%).
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