Customer Service Expert AI Training Remote
Listing checked October 6, 2026 · pay as published by SME Careers
Overview
Remote hourly contractor role for a mid-senior level Customer Service Expert with a focus on ai training. You will help build a custom dataset of natural, human-enacted customer conversations to train speech-to-speech AI agents. Leverage your client communication and crm experience to shape realistic interactions across diverse support scenarios. SME Careers offers ongoing expert opportunities within our growing network.
What You'll Do7
- 1Develop AI training content by drafting natural, human-enacted customer conversations across realistic support scenarios.
- 2Annotate dialogue data and apply consistent labeling to support model training workflows.
- 3Evaluate AI responses to measure accuracy, fluency, and contextual relevance; provide actionable feedback.
- 4Test models for inaccuracies and biases, validating reliability across diverse use cases.
- 5Follow project guidelines and quality standards to ensure conversations reflect real-world customer journeys.
- 6Coordinate with SMEs to map conversations to current knowledge bases and escalation paths.
- 7Document experiments, results, and best practices to support knowledge sharing within the expert network.
Requirements8
- 1Bachelor’s degree or higher in business administration, communications, marketing, management, or related field (or equivalent professional experience).
- 22+ years of professional customer service experience with demonstrated expertise in client communication, issue resolution, support workflows, and CRM familiarity.
- 31+ year of AI training experience, such as data annotation, AI evaluation, model training, or response evaluation.
- 4Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
- 5Excellent spoken English (C1+) with clear and fluent verbal communication.
- 6Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios.
- 7Ability to adapt communication style based on the customer’s needs, situation, and level of concern.
- 8Reliable, self-directed, and able to deliver consistent quality in an hourly remote contractor environment.
Who Should Apply
Bachelor’s degree or higher in a related field or equivalent professional experience. Two-plus years in customer service with strong client communication, issue resolution, and CRM familiarity. One-plus year in AI training tasks such as data annotation or model evaluation. Fluent English (C1+) and the ability to work independently in a remote, hourly contractor setup. Candidates lacking AI training exposure or remote-contractor experience may be a weaker fit for this role.
Salary Insight
Pay is $18/hr. This is an hourly remote contractor role typical of SME data-services projects, with compensation aligned to project-based workloads.
Pay and demand for AI Training roles
AggregatedTypical pay
$70/hour
This role
up to $18/hr
Most AI Training roles pay $40–$98 per hour. This role's pay sits below that range.
Based on 1,088 similar roles that publish pay · 303 publish only a top rate; those count at the rate they gave
Rates shown per hour. Yearly and monthly pay converted; one-time fees and non-USD pay are not included.
- Live similar roles
- 1,252
- Listed in last 30 days
- 476
- Remote
- 97%
Hiring most right now: micro1 (361) · SME Careers (255) · Mercor (160)
Most requested skills · share of roles
- ai training13%
- ai evaluation11%
- llm evaluation11%
- data annotation9%
Figures from AI Training roles live on NearSkill when this page loaded. A role can close before you apply, so check the listing itself.
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Compensation
Up to $18/hr
Required Skills
Application Tip
Attach a concise sample of annotated customer dialogue that demonstrates your AI-training approach, plus a brief note on how you evaluated the model’s responses for accuracy and relevance.
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