B2B Sales Support Specialist - US Market
Listing checked October 5, 2026 · pay as published by Talentxo
Overview
As a Sales Support Specialist, you will be the link between marketing and sales for US-based B2B prospects. Your main task is to take qualified leads, gather and validate their documents, and guide them through to onboarding. You will maintain accurate records in Zoho CRM, schedule meetings, and prepare status updates for sales managers. This role requires close coordination with marketing, sales, and customer success teams to ensure smooth hand-offs. You will also track conversion rates and document turnaround times to spot process bottlenecks.
What You'll Do10
- 1Take ownership of qualified prospects from marketing and manage the relationship through to onboarding
- 2Reach out to prospects to collect required documents, details, and proof needed to validate information
- 3Review submitted documents for accuracy, maintain trackers, and follow up on pending submissions
- 4Maintain accurate prospect and opportunity records in Zoho CRM, including stage movement and activity notes
- 5Act as the coordination point between marketing and sales organizations for opportunity hand-offs
- 6Schedule prospect meetings and prepare status summaries for sales managers
- 7Coordinate the hand-off of signed customers to the onboarding and customer success teams
- 8Track and report on conversion rates, document turnaround times, and process bottlenecks
- 9Respond to prospect queries regarding the sales process and documentation requirements
- 10Handle all prospect data in compliance with privacy and confidentiality requirements
Requirements6
- 14-8 years of experience in B2B sales support or sales operations, specifically supporting US-based organizations
- 2Proficiency in CRM management, with Zoho CRM preferred, and pipeline tracking
- 3Strong understanding of the B2B sales lifecycle and documentation requirements
- 4Excellent English communication skills aligned with US business norms
- 5Self-motivated individual capable of managing multiple prospect pipelines simultaneously without supervision
- 6Detail-oriented with a background in document validation or KYC-style processes
Who Should Apply
Candidates with 4-8 years of experience in B2B sales support or sales operations for US-based organizations will find this role a strong match. The position suits someone proficient in Zoho CRM and pipeline tracking, who understands the B2B sales lifecycle and documentation requirements. If you have a background in document validation or KYC-style processes and can manage multiple prospect pipelines without supervision, this could be a good fit. The role is less suitable for those without US market exposure or CRM experience, as these are core requirements. Applicants who lack attention to detail in document review or cannot communicate effectively in English aligned with US business norms may score low on fit.
Salary Insight
Open to Discussion
Pay and demand for Sales Engineering & Solutions Consulting roles
AggregatedTypical pay
$80/hour
This role
Pay not disclosed
Most Sales Engineering & Solutions Consulting roles pay $53–$100 per hour.
Based on 182 similar roles that publish pay · 19 publish only a top rate; those count at the rate they gave
Rates shown per hour. Yearly and monthly pay converted; one-time fees and non-USD pay are not included.
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Most requested skills · share of roles
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- technical writing12%
- python11%
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Compensation
Undisclosed by Talentxo
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Required Skills
Application Tip
Highlight your experience with Zoho CRM and pipeline tracking in your application, and provide specific examples of how you managed document validation or KYC-style processes for US-based B2B prospects.
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