Service Designer/ Customer Experience (CX) Designer (GB03/GB04)
Listing checked October 19, 2026 · pay as published by Talentxo
Overview
As a Service Designer / CX Designer, you will shape end-to-end customer experiences across lending, insurance, and wealth products. The role calls for someone who can move beyond UI/UX and map entire service ecosystems, creating service blueprints and ecosystem maps that connect front-stage interactions with back-stage operations. You will work closely with engineering teams, applying knowledge of system architecture and the software development lifecycle to ensure designs are feasible and consistent with branding. This is a chance to apply service design thinking to a diverse portfolio of financial products and services.
What You'll Do8
- 1Develop service blueprints and ecosystem maps that capture end-to-end customer journeys across multiple products.
- 2Conduct UX research to uncover customer needs and translate findings into service design improvements.
- 3Collaborate with engineering teams to ensure designs align with system architecture and technical constraints.
- 4Apply branding and experience consistency principles across all service touchpoints.
- 5Frame problems and present research insights that inform service innovation.
- 6Work with product teams to implement service design solutions and measure their impact.
- 7Create customer journey maps that highlight pain points and opportunities for improvement.
- 8Contribute to service design projects from problem framing through to implementation.
Requirements11
- 13+ years of experience in Service Design or Customer Experience Design with end-to-end service thinking.
- 2Hands-on experience creating service blueprints, ecosystem maps, and customer journey maps across multiple products or services.
- 3Strong understanding of the software development lifecycle and retail/service ecosystems.
- 4Working knowledge of system architecture, either through design or close collaboration with engineering teams.
- 5Bachelor's degree in Design, Technology, or a related field (B.Des / B.Tech or equivalent).
- 6A portfolio showcasing service design projects, including problem framing, research insights, blueprinting, and implementation impact.
- 7Experience with UX research methods and tools.
- 8Familiarity with branding and experience consistency principles.
- 9Preferred: certifications in Service Design or UX Research from reputed institutes such as SDN, NNg, or IIT programs.
- 10Preferred: experience as a service designer in early-stage startups or involvement in service innovation initiatives.
- 11Preferred: exposure to service design or service management programs from top institutes like IIMs.
Who Should Apply
Candidates with 3+ years in service design or CX design, a strong portfolio of service blueprints and ecosystem maps, and a degree in design or technology. The role suits someone who can bridge customer experience with system architecture and has worked closely with engineering teams. Experience in early-stage startups or service innovation is a plus.
Salary Insight
Open to Discussion
Pay and demand for Enterprise Systems (ERP/CRM) roles
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$75/hour
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Pay not disclosed
Most Enterprise Systems (ERP/CRM) roles pay $55–$95 per hour.
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Compensation
Undisclosed by Talentxo
Confirmed during Talentxo profile screening.
Required Skills
Application Tip
When applying, include a portfolio that clearly demonstrates your work on service blueprints and ecosystem maps, showing how you moved from research insights to implementation impact. Highlight any projects where you collaborated with engineering teams on system architecture.
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