CX Analyst & Product Insights (B2C, Tier-1)
Listing checked June 5, 2026 · pay as published by Talentxo
Overview
This role sits at the intersection of data and human understanding within a central Design Thinking function, focusing on turning customer signals into actionable insights for a direct-to-consumer pivot. You will analyze behavioral data, synthesize quantitative and qualitative findings, and contribute to prototyping and testing solutions.
What You'll Do4
- 1Analyze journey analytics, session replays, heatmaps, and behavioral data to identify customer struggles and root causes.
- 2Triangulate digital signals with qualitative findings, competitive benchmarks, and business metrics to build validated problem statements.
- 3Craft 'How Might We' statements from clustered signals to frame clear directions for solutioning.
- 4Participate in solutioning by moving from problem to prototype, designing tests, and closing the loop between hypotheses and customer behavior.
Requirements7
- 14-8 years in consumer insights, CX analytics, product analytics, UX research, or a similar role in B2C/consumer-facing companies.
- 2Hands-on proficiency in analytics platforms such as session replay, web/app analytics, funnel analysis, and cohort analysis.
- 3Strong understanding of statistical thinking including hypothesis testing, significance, correlation vs. causation.
- 4SQL-literate with ability to extract and analyze data independently.
- 5Experience working in cross-functional teams involving product, design, business, and research.
- 6Background either from top B2C product companies (e.g., Myntra, CRED) or from premier institutes (IIMs, XLRI, NMIMS).
- 7Female candidates are highly preferred.
Who Should Apply
The ideal candidate is a seasoned CX analyst with 4-8 years of experience in consumer insights and analytics, skilled in both quantitative data and qualitative research. They are comfortable with analytics platforms and SQL, possess strong statistical reasoning, and have experience in cross-functional teams. Background from top B2C product companies or premier institutes is preferred, and female candidates are highly encouraged.
Salary Insight
Open to discussion. Compensation structure includes 75% fixed and 25% performance-based variable pay.
Pay and demand for Product Management roles
AggregatedTypical pay
$75/hour
This role
Pay not disclosed
Most Product Management roles pay $50–$105 per hour.
Based on 194 similar roles that publish pay · 23 publish only a top rate; those count at the rate they gave
Rates shown per hour. Yearly and monthly pay converted; one-time fees and non-USD pay are not included.
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Most requested skills · share of roles
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Compensation
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Required Skills
Application Tip
Highlight specific examples where you turned raw data into actionable insights that improved customer experience, and demonstrate your ability to blend quantitative and qualitative analysis.
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