Customer Success Manager
Overview
Seeking a Customer Success Manager to develop and execute strategic account plans, build deep relationships with senior stakeholders, drive upselling and cross-selling opportunities, and ensure customer adoption and advocacy. The role involves leading quarterly business reviews, forecasting metrics, and collaborating cross-functionally to deliver exceptional client outcomes.
What You'll Do5
- 1Develop and execute strategic account plans with clear goals, growth objectives, and success metrics.
- 2Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities.
- 3Forecast and track key account metrics, including revenue, retention, and satisfaction.
- 4Identify and execute upselling and cross-selling opportunities to drive account expansion.
- 5Guide clients through their journey from activation to adoption, growth, and advocacy.
Requirements4
- 13+ years of hands-on experience in Key Account Management, ideally in a B2B SaaS environment.
- 2Proven ability to manage complex, high-value client relationships and deliver growth targets.
- 3Strong commercial acumen, negotiation, and strategic problem-solving skills.
- 4Proficiency in CRM tools, project management, and data analysis.
Who Should Apply
An experienced account manager with 3+ years of B2B SaaS key account management, skilled in building strategic partnerships, driving revenue growth, and delivering customer success. Strong analytical and negotiation skills are essential.
Salary Insight
Open to discussion
Location
Required Skills
Application Tip
Highlight specific examples of successfully growing account revenue through upselling or cross-selling in a B2B SaaS context, and quantify the impact where possible.
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How your application is processed
1Application received
Your resume and details are logged the moment you apply.
2ATS + eligibility screening
We check your profile against the role’s skills, seniority, and requirements.
3Employer sees qualified profiles only
Only candidates who clear screening move forward.
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