MercorVerified listing

Customer Service / E-commerce Specialist

40–60/hr

Remote · United States

part-time

15 openings

Posted November 8, 2026

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Listing checked November 12, 2026 · pay as published by Mercor

Key details

Pay: $40–60/hr
Location: Remote · United StatesUnited States
Job type: part-time
Openings: 15
Posted: November 8, 2026

Overview

A leading AI lab needs people from the support desk to help train the next generation of large language models. You bring real retail and e-commerce judgment to that work: how a return gets approved, where a refund policy bends, what a clean escalation sounds like. Cincinnatus LLC employs you on a W-2 basis and places you inside the lab's extended workforce. Expect Zendesk, Salesforce Service Cloud, Gorgias or Shopify to be part of the daily vocabulary, along with the order, billing and returns cases you already know. The role is remote, part-time at 20 hours or more per week, and open to candidates based in the United States.

What You'll Do6

Point research and engineering teams toward the gaps in their models across orders, returns, refunds and policy-driven escalations.
Write domain tasks that mirror hard support cases, then supply accurate, well-structured solutions for each one.
Review model answers and submitted solutions, and give clear written feedback on what falls short.
Draft realistic customer conversations about billing, account access, exchanges and order status while holding to store policy throughout.
Build rubrics that measure accuracy, policy compliance, tone and whether the customer's issue actually got resolved.
Work alongside other subject matter experts so training data stays consistent and correct.

Requirements6

3+ years of professional work in customer service, support, retail or e-commerce operations at a recognized organization such as a major retailer, marketplace, airline, bank or high-volume support desk.
Direct experience with escalations and the detailed policy work behind returns, refunds, exchanges and billing disputes.
Comfort with support and commerce platforms like Zendesk, Salesforce Service Cloud, Gorgias or Shopify.
A traceable career arc, for example Support Agent to Senior or Tier 2 Agent to Team Lead or QA Specialist.
Availability for at least 20 hours each week, on weekdays.
Strong writing skills: you can explain a complex technical decision in plain terms.

Who Should Apply

Support and e-commerce professionals who have spent years on the front line and want a hand in how AI handles the same cases. Tier 2 agents, QA specialists and team leads with policy-heavy retail or marketplace backgrounds fit best.

Salary Insight

$40 to $60 per hour as a W-2 employee of Cincinnatus LLC. That band runs well above typical frontline support pay and reflects the specialist, model-training nature of the work, with your exact rate tied to years of experience and depth in escalations or QA.

Pay and demand for Customer Support roles

Market estimates from live NearSkill listings — separate from this job's published terms.

Aggregated

This role · as published

$40–60/hr

Taken from the listing itself.

Typical pay · estimated

$70/hour

Median of 1,328 similar roles that publish pay · 302 publish only a top rate; those count at the rate they gave

Most Customer Support roles pay $40–$98 per hour. This role's pay falls inside that range.

Typical rangeMedian payThis role

Rates shown per hour. Yearly and monthly pay converted; one-time fees and non-USD pay are not included.

Live similar roles: 1,572
Listed in last 30 days: 787
Remote: 95%

Hiring most right now: micro1 (452) · SME Careers (257) · Mercor (196)

Most requested skills · share of roles

ai evaluation
13%
llm evaluation
11%
python
11%
data annotation
10%

Figures from Customer Support roles live on NearSkill when this page loaded. A role can close before you apply, so check the listing itself.

Compare your resume against these roles

Required skills

Customer SupportE Commerce OperationsZendeskService CloudGorgiasShopifyOrder ManagementReturns And RefundsEscalation ManagementBilling DisputesStore Policy ComplianceQuality AssuranceRubric DesignAI Training DataWritten CommunicationRetail Operations

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