Veterans Service Representative

What You'll Do7

• Evaluate AI-generated disability compensation claims to confirm all evidence is considered and regulatory guidelines are followed.
• Assess AI-generated medical documentation and determine how it affects existing disability claims, weighing complex evidence.
• Complete detailed benefit determinations and write clear rationales that support AI training.
• Perform quality assurance reviews of AI-generated claims decisions, identifying inconsistencies or errors against VA standards.
• Use VBMS and similar systems to access, update, and manage claim files and supporting documentation.
• Simulate higher-level review decisions, offering expertise on appeals and supplemental claim processes for AI training.
• Provide written and verbal feedback that improves the accuracy and effectiveness of AI model training.

Requirements6

• Proven experience as a Veterans Service Representative or in a comparable role, with strong skills in benefit determination and evidence gathering.
• Familiarity with GS-0996 Veterans Claims Examining, GS-0105 Social Insurance Administration, or GS-0512 Internal Revenue Agent functions.
• Demonstrated ability to evaluate disability compensation and conduct claim ratings in a regulated environment.
• Experience using VBMS or similar claims management platforms.
• Background in quality assurance for claims or related processes within federal, state, or other agencies.
• Ability to synthesize complex information and present informed decisions for higher-level review.

Who Should Apply

Candidates with hands-on experience as a Veterans Service Representative or in similar claims examining roles. You should be comfortable evaluating disability compensation, gathering evidence, and using VBMS or comparable systems. Background in quality assurance or federal claims processing is a strong fit.

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