Support Engineer

What You'll Do7

• Investigate and resolve advanced technical problems related to cloud infrastructure and networking.
• Write and maintain scripts (e.g., Python, Bash, PowerShell) to automate routine support tasks and speed up incident response.
• Collaborate with customers and internal teams to identify, document, and fix technical challenges, ensuring clear communication throughout.
• Use JIRA to track support tickets, monitor progress, and ensure timely resolution of issues.
• Analyze and troubleshoot TCP/IP networking issues, providing expert guidance and remediation.
• Create and update technical documentation and best-practice guides for recurring issues.
• Communicate empathetically and clearly with both technical and non-technical stakeholders.

Requirements7

• Expert-level proficiency in scripting languages such as Python, Bash, or PowerShell.
• Strong hands-on experience with cloud platforms like AWS, Azure, or Google Cloud.
• Deep understanding of TCP/IP networking concepts and the ability to troubleshoot related issues.
• Proficiency with JIRA for issue tracking and project management.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
• Proven problem-solving skills in high-pressure or fast-paced environments.
• Ability to work independently in a remote, distributed team setting.

Who Should Apply

We're looking for a self-starter who enjoys digging into tricky cloud and networking problems and also appreciates the opportunity to help shape AI models with real-world insights. Strong communication, a methodical approach to troubleshooting, and comfort working autonomously are essential.

Salary Insight