Support Engineer | $30-$70/hr Remote
Overview
This Support Engineer role focuses on providing technical support for cloud infrastructure and networking, while also leveraging domain expertise to help train next-generation AI systems. The position involves diagnosing and resolving complex issues, automating tasks with scripting, and using JIRA for tracking. It is a remote contractor position requiring strong communication and autonomous work.
What You'll Do5
- 1Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
- 2Utilize scripting skills to automate routine support tasks and improve incident response times.
- 3Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
- 4Leverage JIRA to track issues, monitor progress, and ensure timely resolution of support tickets.
- 5Analyze TCP/IP networking issues, providing expert guidance and remedial solutions
Requirements4
- 1Advanced proficiency with scripting languages (e.g., Python, Bash, PowerShell).
- 2Strong hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
- 3Extensive knowledge of JIRA for issue tracking and project management.
- 4In-depth understanding of TCP/IP networking concepts and troubleshooting techniques.
Who Should Apply
Ideal candidate has strong technical support or cloud operations experience, with expertise in scripting and cloud platforms. They should be comfortable working autonomously in a remote setting and have excellent problem-solving and communication skills. A background in ITIL or relevant certifications (e.g., AWS Certified Solutions Architect, CCNA) is a plus.
Salary Insight
$30-$70/hr
Required Skills
Application Tip
Tailor your resume to emphasize your scripting (Python, Bash, PowerShell) and cloud platform (AWS, Azure, GCP) experience, and mention any relevant certifications like AWS Certified Solutions Architect or CCNA.