IT Support Specialist Expert - Remote
Listing checked September 22, 2026 · pay as published by AfterQuery
Overview
AfterQuery needs an IT support specialist to write troubleshooting scenarios that frontier AI labs use to test model judgment. You will build cases that start with a user's first contact and end with a confirmed fix, then document the diagnostic steps behind each answer. The work covers Active Directory, Microsoft 365, MDM tools, hardware faults, software failures and network problems. This contract runs 10 hours per week, remote and async, with weekly pay through Stripe.
What You'll Do4
- 1Write realistic help desk cases that begin with a user's first contact and follow through to resolution.
- 2Draft reference solutions that explain the diagnostic reasoning behind every step.
- 3Review model responses for technical accuracy and user safety.
- 4Identify advice that sounds believable but would worsen the user's problem.
Requirements8
- 12+ years in professional IT support, help desk, or system administration.
- 2Hands-on work with enterprise tools such as Active Directory, Microsoft 365, or MDM platforms.
- 3Depth in troubleshooting hardware, software, and networking issues.
- 4Clear written English for documenting diagnostic reasoning.
- 5Availability for at least 10 hours each week.
- 6Preferred: certifications such as CompTIA A+, Network+, or Microsoft credentials.
- 7Preferred: scripting experience with PowerShell or Bash.
- 8Preferred: tier 2 or tier 3 escalation experience.
Who Should Apply
The ideal applicant brings at least two years of hands-on IT support, help desk, or sysadmin work and can explain troubleshooting choices in writing. Experience with Active Directory, Microsoft 365, or MDM platforms matters because scenarios need enterprise depth, and tier 2 or tier 3 escalation background helps. This contract suits someone who wants a flexible 10-hour weekly schedule and can work without live supervision. People who need constant direction, fixed hours, or only consumer-level repair experience may find the fit weak. Candidates often score low when documentation skips diagnostic reasoning or when they claim enterprise tool experience without describing concrete troubleshooting steps.
Salary Insight
Pay ranges from $45 to $80 per hour, with weekly payments through Stripe. That band sits above many standard help desk contracts, and the upper end tends to match specialists who bring tier 2 or tier 3 escalation experience or scripting skills.
Pay and demand for IT & Systems Administration roles
AggregatedTypical pay
$66/hour
This role
$45–$80/hr
Most IT & Systems Administration roles pay $50–$90 per hour. This role's pay falls inside that range.
Based on 204 similar roles that publish pay · 30 publish only a top rate; those count at the rate they gave
Rates shown per hour. Yearly and monthly pay converted; one-time fees and non-USD pay are not included.
- Live similar roles
- 245
- Listed in last 30 days
- 115
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- 88%
Hiring most right now: micro1 (117) · Mercor (36) · SME Careers (25)
Most requested skills · share of roles
- Python16%
- AWS13%
- Typescript11%
- React10%
Figures from IT & Systems Administration roles live on NearSkill when this page loaded. A role can close before you apply, so check the listing itself.
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Compensation
$45–80/hr
Required Skills
Application Tip
Write a short sample scenario that starts with a user report and ends with a fix, showing your diagnostic reasoning step by step. Then mention your Active Directory, Microsoft 365, or MDM experience and any tier 2 or tier 3 escalation work.
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