IT Support Specialist Expert
Listing checked October 29, 2026 · pay as published by AfterQuery
Key details
- Pay
- $63/hr
- Location
- Remote
- Job type
- contract
- Posted
- August 27, 2026
Overview
AfterQuery produces the evaluation and training data that frontier AI labs rely on to measure model judgment, and this contract puts your help desk experience at the center of that work. You write realistic support tickets, from the first user report through diagnosis and fix, then supply the reference answer that explains why each diagnostic step follows from the last. Your grading shapes how models respond when someone's account locks out or a laptop drops off the network. Active Directory, Microsoft 365, and MDM environments give you the raw material, and strong written English turns it into usable evaluation data. Work runs fully async with no fixed schedule beyond a 10 hour weekly floor.
What You'll Do8
- Draft support scenarios that mirror real tickets, starting with the user's opening message and running through to a confirmed fix.
- Write model answers that walk through the diagnostic logic behind each move, not just the final remedy.
- Score model responses on technical correctness and on whether the guidance keeps the user and their data safe.
- Call out suggestions that sound reasonable but would deepen the outage or damage the machine.
- Cover a spread of trouble areas, including hardware faults, application errors, and network connectivity failures.
- Keep scenarios aligned with how enterprise stacks actually behave, including directory, mail, and device management systems.
- Adjust your weekly output to fit your own availability while staying above the 10 hour minimum.
- Apply the project's scoring rubric the same way across every submission so grades stay comparable.
Requirements8
- Two or more years of hands-on IT support, help desk, or system administration work.
- Direct exposure to enterprise tooling such as Active Directory, Microsoft 365, or mobile device management platforms.
- Proven troubleshooting range that covers hardware, software, and networking problems.
- Clear written English, strong enough to document the reasoning behind a diagnostic decision.
- Availability of at least 10 hours per week.
- CompTIA A+, Network+, or Microsoft certifications are a plus.
- Scripting with PowerShell or Bash is welcome.
- Tier 2 or tier 3 escalation background helps.
Who Should Apply
Desktop support engineers and sysadmins with two or more years in enterprise environments who enjoy explaining their diagnostic process. If you have handled escalations across Active Directory, Microsoft 365, and networking issues and can write that reasoning out in plain English, this fits.
Salary Insight
The listing posts $63.00/hr, while the range quoted for this project runs $45 to $80/hr and gets set from your experience rather than negotiated down after you start. Pay goes out weekly through Stripe. Senior specialists with Tier 2 or Tier 3 escalation background and scripting skills sit toward the upper end of that band.
Pay and demand for Customer Support roles
Market estimates from live NearSkill listings — separate from this job's published terms.
This role · as published
$63/hr
Taken from the listing itself.
Typical pay · estimated
$68/hour
Median of 1,242 similar roles that publish pay · 299 publish only a top rate; those count at the rate they gave
Most Customer Support roles pay $38–$92 per hour. This role's pay falls inside that range.
Rates shown per hour. Yearly and monthly pay converted; one-time fees and non-USD pay are not included.
- Live similar roles
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- Listed in last 30 days
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Hiring most right now: micro1 (366) · SME Careers (254) · Mercor (214)
Most requested skills · share of roles
- ai evaluation14%
- llm evaluation12%
- data annotation12%
- ai training12%
Figures from Customer Support roles live on NearSkill when this page loaded. A role can close before you apply, so check the listing itself.
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