Network Security Engineer - SFTP/MFT (Mumbai)
Listing checked September 25, 2026 · pay as published by Talentxo
Overview
This role centers on Globalscape EFT and secure file transfer operations for an organization that delivers telecom, networking, and media solutions. You will act as the L2 support point for SFTP and MFT platforms, handling incidents, requests, and problem tickets while keeping file transfer services available and within SLA. Day to day work includes troubleshooting transfer failures, managing SSH keys and PGP encryption, provisioning users, and coordinating escalations with L3 and engineering teams. You will also help onboard partners, configure transfer workflows, and support patching and upgrades across the SFTP environment. The position sits in Mumbai and calls for 4 to 6 years of hands-on experience with secure file transfer and network security fundamentals.
What You'll Do10
- 1Serve as the L2 support contact for Globalscape SFTP/MFT platforms, resolving incidents, service requests, and problem tickets
- 2Track SFTP service health, performance, and SLA compliance through ongoing monitoring
- 3Diagnose and fix file transfer failures, connectivity problems, and user access issues
- 4Handle user provisioning, key management, and access control administration
- 5Escalate to L3 and engineering teams for root cause analysis and major incidents
- 6Enforce security policies covering encryption, authentication, and audit logs
- 7Write and update operational documentation, runbooks, and SOPs
- 8Support patching, upgrades, and configuration changes in SFTP/MFT environments
- 9Help onboard new partners and clients by configuring file transfer workflows
- 10Follow change management processes for controlled and secure implementations
Requirements8
- 14-6 years of experience in network security or secure file transfer solutions
- 2Hands-on work with Globalscape EFT (Enhanced File Transfer)
- 3Solid grasp of SFTP, FTPS, SCP, and HTTPS file transfer protocols
- 4Experience with key-based authentication, including SSH keys and PGP encryption
- 5Familiarity with firewalls, proxies, and network security fundamentals
- 6Strong troubleshooting ability for connectivity, authentication, and transfer failures
- 7Knowledge of incident, change, and problem management under the ITIL framework
- 8Good communication and stakeholder management skills
Who Should Apply
Candidates with 4 to 6 years in network security or secure file transfer roles will fit best, especially those who have administered Globalscape EFT in production. The role suits someone comfortable with SFTP, FTPS, SCP, and HTTPS protocols, plus SSH key and PGP encryption management. If your background is mostly general IT support without hands-on MFT platform work, or you lack exposure to ITIL incident and change processes, this position will likely be a stretch. Applicants who cannot demonstrate troubleshooting of file transfer connectivity and authentication failures may score low on fit.
Salary Insight
Open to Discussion
Pay and demand for Enterprise Systems (ERP/CRM) roles
AggregatedTypical pay
$62/hour
This role
Pay not disclosed
Most Enterprise Systems (ERP/CRM) roles pay $43–$92 per hour.
Based on 84 similar roles that publish pay · 5 publish only a top rate; those count at the rate they gave
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Compensation
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Required Skills
Application Tip
In your resume, name the exact Globalscape EFT version or deployment you supported and describe a specific file transfer incident you resolved, including the protocol involved and the outcome.
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