Marketplace Operations Executive (E-commerce, Supply Chain)
Overview
Own marketplace operations for a growing wellness brand, ensuring order fulfillment and SLA compliance across quick-commerce and e-commerce platforms. The role centers on Microsoft Excel reporting and OMS/WMS platforms such as Uniware and ClickPost to manage order processing, logistics coordination, and exception handling. Work with logistics partners, internal teams, and external stakeholders to resolve issues and improve processes. This role offers direct control over the entire operational loop from dispatch to returns in a scaling category.
What You'll Do6
- 1Manage end-to-end B2B order processing and dispatch coordination.
- 2Monitor marketplace operations across Blinkit, Zepto, Amazon, and Tata 1mg to ensure SLA compliance.
- 3Coordinate with logistics partners for pickups, deliveries, and appointment scheduling.
- 4Track and manage RTO, RTV, returns, and pending putaway cases.
- 5Prepare and maintain operational MIS reports and identify process gaps.
- 6Collaborate with internal teams and external stakeholders for daily operations and escalations.
Requirements5
- 11-2 years of experience in e-commerce B2B operations, ideally in a D2C environment.
- 2Strong proficiency in Microsoft Excel, including Pivot Tables, XLOOKUP/VLOOKUP, and SUMIFS.
- 3Excellent coordination, stakeholder management, follow-up, communication, and problem-solving skills.
- 4Ability to resolve operational issues through decision-making and cross-functional collaboration while adhering to defined SLAs.
- 5Hands-on experience with Uniware/Unicommerce, ClickPost, or similar OMS/WMS platforms preferred.
Who Should Apply
The ideal candidate brings 1-2 years of B2B e-commerce operations experience and a track record of resolving exceptions. You coordinate logistics partners and internal teams with clarity. You use Excel functions and OMS/WMS tools to track and improve performance. This role suits someone who wants to own the order lifecycle from dispatch to return.
Salary Insight
Open to Discussion
Location
Required Skills
Application Tip
In your application, describe a specific instance where you reduced RTO or improved dispatch timelines. Mention which OMS/WMS platforms you used.
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1Application received
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2ATS + eligibility screening
We check your profile against the role’s skills, seniority, and requirements.
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