Community Manager for Remote Latin America
Overview
Join our remote Latin America team as a Community Manager and lead a welcoming, active online space. You’ll handle customer support and moderate conversations to keep the community safe and engaging. In a fast-paced remote setting, you’ll answer questions, resolve issues, and share feedback with internal teams to improve the overall experience. You’ll use proactive engagement to nurture participation and collaboration among members. Customer support, community moderation, and conflict de-escalation are core to this role.
What You'll Do7
- 1Monitor and moderate online spaces to maintain a respectful, inclusive environment.
- 2Respond to member questions and complaints with empathy and professionalism in a timely manner.
- 3Diffuse conflicts and calm tense moments to preserve group harmony.
- 4Design and implement proactive engagement tactics that drive activity and participation.
- 5Collaborate with internal teams to relay community feedback and insights.
- 6Balance multiple conversations and tasks across a remote workflow while meeting deadlines.
- 7Craft clear, friendly written and spoken communications across channels.
Requirements7
- 1Experience delivering customer support in online communities and moderating platforms like Discord and Reddit.
- 2Strong written and verbal communication with a focus on clarity and empathy.
- 3Proven ability to manage conflicts and de-escalate situations effectively.
- 4Self-directed, energetic, and capable of solving problems without heavy supervision.
- 5Excellent time management and multitasking skills in a remote environment.
- 6Attention to detail and ability to stay organized under pressure.
- 7Willingness to go the extra mile to support community needs.
Who Should Apply
The ideal candidate has hands-on experience moderating large online communities and handling customer inquiries across platforms such as Discord and Reddit. They excel at empathetic communication, conflict resolution, and balancing multiple conversations remotely. This role may not be a fit for someone without remote work experience or without a track record of proactive community engagement. Common fit gaps include limited experience with moderation tools or CRM systems and difficulty managing time across several chat streams.
Salary Insight
Pay ranges from 15 to 20 USD per hour. Pay is discussed later in the process.
Location
Required Skills
Application Tip
Highlight a specific incident where you resolved a conflict in an online community and quantify the impact (e.g., response time, user satisfaction) to demonstrate your de-escalation and engagement skills.
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How your application is processed
1Application received
Your resume and details are logged the moment you apply.
2ATS + eligibility screening
We check your profile against the role’s skills, seniority, and requirements.
3Employer sees qualified profiles only
Only candidates who clear screening move forward.
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