Account Executive
Overview
PawSpace is a fast-growing pet care platform that blends technology with a genuine passion for animal welfare. As an Account Executive, you'll manage the full customer journey for services like doorstep grooming, boarding, and training. The role centers on consultative sales, converting leads, and building lasting relationships with pet parents across Bengaluru.
What You'll Do6
- 1Handle inbound inquiries from WhatsApp, phone, website, and social channels, while also conducting outbound follow-ups to maximize lead conversion — with a daily talk time target of over 3 hours.
- 2Provide consultative sales by explaining service options and pricing, and actively cross-sell or upsell grooming subscriptions and other packages.
- 3Coordinate service delivery by matching each customer with the most suitable host, groomer, or trainer, ensuring clear communication and high-quality experiences.
- 4Manage payment collection and CRM updates, and conduct post-service follow-ups to encourage repeat bookings and renewals.
- 5Track order fulfillment, gather customer feedback, and resolve any issues to continuously improve service quality.
- 6Build strong relationships with both customers and service providers to drive loyalty and referrals.
Requirements5
- 1A graduate degree in Business, Sales, Marketing, or Operations, and 2–4 years of experience in sales, revenue management, or operations — ideally in a services or startup environment.
- 2A strong track record of meeting or exceeding sales/revenue targets, including hands-on outbound calling experience.
- 3Fluency in English and Kannada (Hindi is a plus), with excellent written and verbal communication skills.
- 4Proficiency with CRM tools, Google Sheets/Excel, and WhatsApp for Business.
- 5A proactive, ownership-driven attitude with a consultative sales approach and a genuine passion for pets and customer service.
Who Should Apply
This role is for a motivated sales professional who enjoys consultative selling and building genuine connections. You should be comfortable handling both inbound and outbound calls, have strong organizational skills, and thrive in a fast-paced startup where your efforts directly impact growth. A love for pets is a bonus, but a commitment to delivering outstanding service is essential.
Salary Insight
The position offers a competitive fixed salary combined with an aggressive incentive structure tied to sales performance. Specific figures are not disclosed, but the compensation is designed to reward high achievers.
Required Skills
Application Tip
In your application, share specific examples of how you've surpassed sales targets in a service-oriented or startup setting. Highlight your ability to manage both inbound and outbound lead pipelines while keeping CRM records accurate and up to date — this will show you're ready to hit the ground running.
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