Student Loan Servicing Specialist

What You'll Do6

• Review sample questions from federal student loan borrowers and assess the accuracy of the service and guidance provided.
• Write clear rubrics that set out what complete, correct answers to complex borrower questions should cover.
• Check AI-generated responses for accuracy, completeness, and consistency with current federal rules, including recent repayment plan changes.
• Record errors, missing details, and outdated guidance, then provide specific written feedback.
• Use knowledge of servicing issues, including payment count discrepancies, misapplied payments, and servicer transfers, to flag nuanced problems.
• Submit written assessments and feedback asynchronously to support improvements to AI system performance.

Requirements5

• Bring expertise in federal student loan servicing and borrower guidance.
• Assess borrower questions and AI responses for accuracy and completeness.
• Write precise evaluations and feedback on errors, omissions, and outdated guidance.
• Contribute asynchronously, with a time commitment of 15–25 hours per week.
• Be based in the United States.

Preferred Qualifications6

• At least one year of professional experience with a federal student loan servicer or a borrower-support contractor, including borrower support, default management, collections, or escalations.
• Current knowledge of federal loan types, income-driven and other repayment plans, PSLF, deferment, forbearance, delinquency, default, rehabilitation, and consolidation.
• Direct experience addressing misapplied payments, payment count errors, or problems caused by transfers between servicers.
• Ability to explain complex topics clearly and precisely in writing and conversation.
• Familiarity with recent changes and evolving federal student loan rules.
• Strong attention to detail when reviewing borrower cases and AI outputs.

Who Should Apply

The strongest fit is a US-based candidate with hands-on federal student loan servicing knowledge, especially across repayment plans, PSLF counts, and servicing errors. Clear written communication and careful review matter; prior AI experience is not required.

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