MDM Data Specialist
Overview
This role focuses on managing and improving master data across critical domains including customer, product, entitlement, and account hierarchy. You will configure and support the MDM platform, integrate it with operational systems like Salesforce CRM, and drive Customer 360 enablement through data profiling and reconciliation.
What You'll Do8
- 1Manage and improve master data across customer, product, entitlement, account hierarchy, product catalog, subscription, contract, billing, and revenue domains.
- 2Configure and support MDM platform capabilities, including data models, match and merge rules, survivorship rules, hierarchy management, validation rules, workflows, reference data, and data quality rules.
- 3Support integration of master data between MDM platforms and operational systems such as Salesforce CRM, Salesforce CPQ, Salesforce Revenue Cloud, billing, ERP, data lake, and reporting platforms.
- 4Assist with customer golden record creation, account hierarchy management, deduplication, data standardization, and Customer 360 enablement.
- 5Maintain entitlement and subscription data, including customer-to-product mappings, lifecycle status, renewals, amendments, upsells, and install base visibility.
- 6Perform data profiling, cleansing, reconciliation, validation, issue resolution, and root-cause analysis across multiple systems.
- 7Document data definitions, business rules, source-to-target mappings, lineage, stewardship processes, and remediation actions.
- 8Partner with Sales Operations, Revenue Operations, Finance, Product Operations, Customer Success, IT, Data Governance, and Enterprise Architecture teams.
Requirements9
- 13-7+ years of experience in master data management, data governance, data quality, data operations, revenue operations, sales operations, product operations, or a related data role.
- 2Hands-on experience with an MDM platform such as Informatica MDM, Informatica IDMC, Reltio, or a comparable enterprise MDM solution.
- 3Experience in a SaaS, subscription, technology, or enterprise software environment.
- 4Working knowledge of CRM, CPQ, quote-to-cash, order-to-cash, billing, entitlement, subscription, contract, or revenue management processes.
- 5Experience with customer master, product master, product catalog, account hierarchy, entitlement, subscription, contract, billing, or revenue data.
- 6Understanding of MDM concepts such as golden record, match/merge, survivorship, reference data, hierarchy management, stewardship workflows, data quality rules, and cross-system synchronization.
- 7Strong analytical skills with the ability to investigate data issues across business processes and systems.
- 8Experience with data profiling, cleansing, standardization, deduplication, validation, reconciliation, and remediation.
- 9Strong documentation, communication, and stakeholder management skills.
Who Should Apply
The ideal candidate is a seasoned data specialist with 3-7+ years in master data management, data governance, or revenue operations, particularly in a SaaS or subscription-based environment. They should have hands-on expertise with an enterprise MDM platform like Informatica or Reltio, strong analytical skills, and the ability to collaborate across Sales, Finance, and IT teams to drive data quality and Customer 360 initiatives.
Salary Insight
Compensation is open to discussion.
Required Skills
Application Tip
Emphasize your hands-on experience with Informatica MDM or a similar platform and provide concrete examples of customer golden record projects or CRM integration work you have led.
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