Computer User Support Specialist Remote Contractor
Overview
The role calls for seasoned computer user support specialists to work remotely on a contractor basis for micro1. You’ll apply advanced troubleshooting to hardware, software, and networks to support a key customer project. Your expertise will help train next generation AI systems by providing high-quality, real-world input. Prior AI experience isn’t required; domain knowledge matters most. Bolded technologies include TCP/IP, VPN, DNS, and Windows, MacOS, Linux support.
What You'll Do6
- 1Diagnose and fix a range of hardware, software, and network problems using established best practices.
- 2Offer guidance on operating system support across Windows, macOS, and Linux and troubleshoot connectivity issues including VPNs and DNS.
- 3Record troubleshooting steps, solutions, and user interactions clearly in the ticketing system.
- 4Share detailed process insights to improve support workflows and the quality of training data for AI projects.
- 5Work asynchronously and explain technical concepts clearly in written and verbal communications.
- 6Spot recurring issues and suggest process improvements to benefit the project team.
Requirements5
- 1At least 3 years of hands-on Tier 2/3 IT support experience.
- 2Proven ability to diagnose and resolve hardware and software problems across multiple platforms.
- 3Solid networking knowledge covering TCP/IP, VPNs, and DNS troubleshooting.
- 4Experience with ticket management systems and meticulous documentation practices.
- 5Excellent written and spoken communication with the ability to explain complex topics simply.
Who Should Apply
The ideal candidate brings deep IT support experience, particularly in hardware, software, and cross‑platform environments. You should be comfortable communicating technical details to non‑technical users and be able to work independently. This role may be less suitable for someone without strong Tier 2/3 exposure or without hands-on networking experience. Common fit concerns include limited experience across Windows, macOS, and Linux, or a lack of documented troubleshooting workflow contributions.
Salary Insight
Pay is $30 - $55 per hour as stated; compensation is discussed during the interview process.
Location
Required Skills
Application Tip
Highlight concrete examples of complex troubleshooting across Windows, macOS, and Linux, and quantify outcomes (e.g., reduced ticket resolution time by X%).
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How your application is processed
1Application received
Your resume and details are logged the moment you apply.
2ATS + eligibility screening
We check your profile against the role’s skills, seniority, and requirements.
3Employer sees qualified profiles only
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