Computer User Support Specialist – Remote Contract
Listing checked September 17, 2026 · pay as published by Micro1
Overview
micro1 is hiring Computer User Support Specialists to work on a customer project that trains next-generation AI systems. You will use your real-world troubleshooting skills to help models learn how to reason and perform. The role is fully remote and contractor-based. No AI background is needed. Your hardware, software, and networking expertise is what counts.
What You'll Do6
- 1Troubleshoot and fix hardware, software, and network problems, from simple to complex, following established best practices.
- 2Advise on operating system support for Windows, macOS, and Linux, plus connectivity topics like TCP/IP, VPNs, and DNS.
- 3Record each troubleshooting step, solution, and user interaction inside a ticket management system.
- 4Share detailed process observations that help improve support workflows and the quality of training data.
- 5Work asynchronously and explain technical ideas clearly in writing and in conversation.
- 6Spot recurring support patterns and suggest process changes to the project team.
Requirements7
- 1At least 3 years of hands-on Tier 2 or Tier 3 IT support experience.
- 2Proven ability to diagnose and resolve hardware and software issues across different platforms.
- 3Solid grasp of networking concepts, including TCP/IP, VPN, and DNS troubleshooting.
- 4Comfort using ticket management systems and keeping thorough documentation.
- 5Strong written and verbal communication skills, with a knack for making technical topics easy to understand.
- 6Certifications like CompTIA A+, Network+, or ITIL are a plus.
- 7A track record of working independently, managing priorities, and delivering high-quality technical input.
Who Should Apply
This role fits someone with at least three years of Tier 2 or Tier 3 support experience who enjoys breaking down complex technical problems and writing clear explanations. If you have strong networking knowledge and have worked with ticket systems, you will likely do well. The role is less suitable for candidates who prefer hands-on hardware repair or who dislike documenting their work in detail. A common reason applicants get rejected is not showing enough depth in TCP/IP, VPN, or DNS troubleshooting. Another is providing vague examples of past support work instead of specific, measurable outcomes.
Salary Insight
The pay range is $30 to $55 per hour. The final rate depends on your experience and the project scope. No other compensation details are provided in the source.
Pay and demand for Customer Support roles
AggregatedTypical pay
$55/hour
This role
$30–$55/hr
Most Customer Support roles pay $30–$79 per hour. This role's pay falls inside that range.
Based on 58 similar roles that publish pay · 3 publish only a top rate; those count at the rate they gave
Rates shown per hour. Yearly and monthly pay converted; one-time fees and non-USD pay are not included.
- Live similar roles
- 76
- Listed in last 30 days
- 36
- Remote
- 93%
Hiring most right now: Neon (27) · micro1 (21) · Mercor (10)
Most requested skills · share of roles
- red teaming26%
- technical writing24%
- penetration testing22%
- reverse engineering21%
Figures from Customer Support roles live on NearSkill when this page loaded. A role can close before you apply, so check the listing itself.
Compare your resume against these rolesLocation
Compensation
$30–55/hr
Required Skills
Application Tip
In your application, highlight specific examples of Tier 2/3 support where you resolved TCP/IP, VPN, or DNS issues. Mention the ticket system you used and quantify your results, such as average resolution time or number of tickets handled. If you hold CompTIA A+, Network+, or ITIL certifications, list them clearly.
See NearSkill jobs more often in your search
Application & verification flow
1Instant rubric match
Your resume is scanned against this role’s requirements to check qualification fit.
2Screened before the employer sees it
Only profiles that clear screening are passed on.
3Outcome by email
We notify you at the address on your resume once the screening is reviewed.
Similar open positions
Explore active roles that match your skills and interests.
AfterQuery
VerifiedIT Support Specialist Expert - Remote
AfterQuery needs an IT support specialist to write troubleshooting scenarios that frontier AI labs use to test model judgment. You will build cases that start with a user's first contact and end with a confirmed fix, then document the diagnostic steps behind each answer. The work covers Active Directory, Microsoft 365, MDM tools, hardware faults, software failures and network problems. This contract runs 10 hours per week, remote and async, with weekly pay through Stripe.
Micro1
VerifiedCustomer Support Specialist for Remote Contract Role Focused on AI Training
A remote contractor role focused on delivering clear, empathetic customer support across multiple channels. You’ll document interactions in a CRM, analyze issues to uncover root causes, and share actionable solutions that boost satisfaction. Your product knowledge will help educate users and inform AI training with real-world input. This position values strong written and verbal communication and a genuine passion for helpful, human-centered support, even when working independently.
Micro1
VerifiedComputer & Information Systems Manager – Remote Contract
micro1 seeks Computer & Information Systems Managers to support a customer initiative in technology management and project leadership. You will plan and execute a limited-scope technology project, coordinate with an external vendor, and report progress to stakeholders. Your domain expertise will also help train next-generation AI systems by providing real-world input. No prior AI experience is needed. The role is remote and contractor-based, with compensation between $70 and $130 per hour.
Micro1
VerifiedComputer Systems Analyst for AI Training Projects Remote US Based
A remote contractor role for a Computer Systems Analyst at micro1. You’ll apply your domain knowledge to feed real-world inputs that help train next-generation AI systems, shaping how models learn, reason, and perform. No AI background required; your systems expertise is the key driver for project success. You’ll analyze complex setups, map processes, and collaborate with a virtual team to produce high-quality deliverables.
Micro1
VerifiedSupport Engineer
This role blends technical support with AI training — you'll use your cloud and networking expertise to resolve complex issues while contributing domain knowledge to improve AI systems. You'll work autonomously in a remote environment, tackling problems across scripting, cloud platforms, and TCP/IP networking.
Micro1
VerifiedComputer Science Specialist
micro1 is seeking Computer Science Specialists to apply their deep expertise to a customer project that advances AI model training. Your knowledge of core CS concepts like algorithms, distributed systems, and databases will directly shape how AI systems learn and reason. This contract role values your domain background over prior AI experience—you'll use your analytical and writing skills to refine model performance through high-quality input.