211 Specialist
Listing checked October 16, 2026 · pay as published by Micro1
Overview
micro1 seeks 211 Specialists to evaluate and improve AI systems that handle government services questions. You will draw on your experience answering public inquiries to check whether sample questions sound like real callers and whether AI-generated answers would actually help them. Accuracy is the top priority. No AI background is needed; your domain knowledge is what matters. This is a short-term, remote contractor role with a commitment of 10-20 hours per week.
What You'll Do6
- 1Review sample questions and flag any that do not sound like what real callers ask.
- 2Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
- 3Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that would not help a real caller.
- 4Share clear written feedback with the project team, working asynchronously.
- 5Assess whether AI responses include appropriate community resources and public benefits information.
- 6Identify gaps in AI answers that could leave callers without needed assistance.
Requirements6
- 1Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services.
- 21+ years of regular, high-volume public contact (phone, chat, or in person).
- 3Working knowledge of public benefits and community resources.
- 4US-based.
- 5Able to start quickly and commit 10-20 hours per week.
- 6Clear, precise writing.
Who Should Apply
This role suits current or former 211 Specialists, Information & Referral Specialists, or Benefits Navigators who have handled high volumes of public inquiries. If you know public benefits and community resources and can write clear, precise feedback, you are a strong fit. US-based candidates who can start soon and commit 10-20 hours per week should apply.
Salary Insight
The role pays $30 to $40 per hour. No other compensation details are provided.
Pay and demand for AI Training roles
AggregatedTypical pay
$70/hour
This role
$30–$40/hr
Most AI Training roles pay $32–$95 per hour. This role's pay falls inside that range.
Based on 1,003 similar roles that publish pay · 301 publish only a top rate; those count at the rate they gave
Rates shown per hour. Yearly and monthly pay converted; one-time fees and non-USD pay are not included.
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Hiring most right now: micro1 (310) · SME Careers (254) · Mercor (137)
Most requested skills · share of roles
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- llm evaluation12%
- data annotation10%
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Compensation
$30–40/hr
Application Tip
Highlight your experience answering public questions about government services, including the volume of calls or chats you handled and the range of benefits and resources you referred callers to. Mention any work with crisis intervention, needs assessment, or community resource databases, and note your ability to start quickly and commit 10-20 hours per week.
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