Customer Ops Analyst - Remote Energy AI Fellowship
Listing checked September 18, 2026 · pay as published by Handshake AI
Overview
Handshake AI seeks energy industry professionals for per-hour contract work that improves how AI systems understand utility operations. You will apply your background in utility metering, customer operations, and energy billing systems to review AI-generated responses and create expert training examples. The project runs on a flexible, asynchronous schedule, and most contributors log about 5 to 20 hours per week when a project is active. You do not need prior AI experience. The fellowship continues project by project rather than as a traditional full-time role.
What You'll Do7
- 1Review AI-written answers about utility metering, customer operations, and energy billing for factual accuracy and relevance.
- 2Produce training examples that show how experienced analysts handle customer data and billing workflows.
- 3Score or critique model output using your hands-on knowledge of Oracle MDM, Oracle CC&B, SAP, or Power BI.
- 4Flag errors, missing context, and unrealistic steps in AI responses tied to energy industry processes.
- 5Document your reasoning in clear written feedback that AI research teams can act on.
- 6Work on an asynchronous schedule with AI researchers and meet project-specific deadlines when assigned.
- 7Apply your tool experience to shape reference material for model improvement.
Requirements6
- 1At least 2 years of professional experience in utility metering, customer operations, or a related energy function.
- 2Background in roles such as Meter Data Analyst, Customer Ops Analyst, Billing Analyst, or Energy Accountant.
- 3Hands-on use of at least one tool from this list: Oracle MDM, Oracle CC&B, SAP, or Power BI.
- 4Strong written communication skills with a detail-oriented approach to reviewing data and documentation.
- 5Ability to work on your own and coordinate with AI research teams on an asynchronous schedule.
- 6No prior AI experience needed.
Who Should Apply
The ideal candidate has spent at least two years in utility metering, customer operations, billing, or energy accounting and can point to everyday use of Oracle MDM, Oracle CC&B, SAP, or Power BI. You should enjoy writing clear explanations about data workflows and catching errors in AI-generated content. This role fits someone who wants project-based, asynchronous work alongside another job or study. Candidates often score low when they list energy experience without naming the tools they used or when their writing samples lack specific examples from metering or billing work. If you need guaranteed hours each week, set shifts, or a permanent position, this fellowship will not meet those expectations.
Salary Insight
Handshake AI lists compensation up to $85.00 per hour. The rate reflects the specialized energy operations background required, and because the schedule has no minimum hours, your total earnings depend on how many hours you log while a project is active. You can confirm pay details for specific projects during onboarding.
Location
Compensation
Up to $85/hr
Required Skills
Application Tip
Name the exact systems you have used in your application, such as Oracle MDM, Oracle CC&B, SAP, or Power BI, and attach or describe a short writing sample that explains a metering or billing issue in plain language. Quantify your experience, for example '2 years as a Meter Data Analyst handling commercial accounts', so reviewers can match you to an active project.
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Application & verification flow
1Instant rubric match
Your resume is scanned against this role’s requirements to check qualification fit.
2Screened before the employer sees it
Only profiles that clear screening are passed on.
3Outcome by email
We notify you at the address on your resume once the screening is reviewed.
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