Consumer Support Professionals: Questionnaire on Administrative Workarounds

What You'll Do6

• Work through an eight-question written questionnaire covering consumer administrative problems.
• Pick one recent, recurring issue you saw a consumer face and describe it with identifying details removed.
• Put numbers on current workarounds: the hours they take, the money they cost, and how often they come up.
• Flag the professional, legal, or privacy constraints a new software tool would have to honor.
• Write your answers independently and submit them through the secure online platform.
• Separate what you saw first-hand from what you are estimating when you respond.

Requirements6

• Direct paid or volunteer experience guiding consumers through administrative tasks in the recent past.
• Skill at telling observed facts apart from estimates you are inferring.
• Comfort writing detailed answers on your own with no interviewer present.
• Discipline about consumer privacy, including stripping names and other identifying details from your example.
• Adult candidates based in the USA.
• Background in customer support, social services, administrative assistance, or volunteer consumer help.

Who Should Apply

Customer support staff, social workers, administrative assistants, and volunteer consumer advocates who have lately helped someone fight through paperwork or a bureaucratic snag. If you can write a precise, anonymized account of that experience and put rough numbers on the time and cost, this study fits you.

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