Consumer Support Professionals: Feedback on Recurring Workflows
Listing checked October 20, 2026 · details as published by Terac
Key details
- Pay
- Not published
- Location
- Remote
- Job type
- contract
- Posted
- October 22, 2026
Overview
Terac runs a paid research study that digs into the friction consumers hit during recurring workflows. Support specialists and client success managers who handle these routine processes every day will fill out a detailed asynchronous questionnaire about one workflow they know well. The questions center on recurring problems, the workarounds people invent to get around them, how often they crop up, and any payments tied to the task. Answers need to come from direct observation, with no identifying customer details included. Findings help pinpoint where small, targeted offers or support could ease the friction.
What You'll Do8
- Work through a survey on your own schedule that covers one recurring consumer workflow you regularly support
- Spell out the friction points users keep running into and the workarounds they rely on right now
- Keep a clear line between what you have observed directly and what you only estimate
- Note any payments or small offers you have seen that could reduce friction in that workflow
- Estimate how often each problem appears based on your own caseload
- Strip out names, account numbers, and any other detail that could identify a customer
- Explain how actual user behavior departs from the intended process
- Finish the questionnaire without outside help or input from others
Requirements8
- Hands-on professional experience guiding consumers through recurring workflows
- Comfort describing user problems in detail and analyzing what causes them
- Ability to sort observed facts from general impressions
- Track record with customer support or client success work
- Care in handling confidential information and omitting identifying customer details
- Clear written communication that another researcher can follow
- Attention to detail when reporting frequency and payment observations
- Familiarity with the gap between a planned process and how users really behave
Who Should Apply
Customer support specialists and client success managers who spend their days walking consumers through routine processes fit this study well. You need a sharp eye for recurring friction and the writing skills to separate what you have seen from what you assume.
Salary Insight
The listing does not publish a rate, so pay is not stated here. Terac describes the work as a paid study and typically covers compensation details with participants before the questionnaire begins, so ask during the intake step.
Application tip
Name the specific recurring workflow you support (billing renewal, subscription change, account recovery) and attach a rough frequency figure, such as how many cases per week you handle. Concrete counts and a clear support role title make your fit obvious.
Pay and demand for Customer Support roles
Market estimates from live NearSkill listings — separate from this job's published terms.
This role · as published
Pay not disclosed
The employer did not publish pay for this role.
Typical pay · estimated
$55/hour
Median of 55 similar roles that publish pay · 3 publish only a top rate; those count at the rate they gave
Most Customer Support roles pay $34–$95 per hour.
Rates shown per hour. Yearly and monthly pay converted; one-time fees and non-USD pay are not included.
- Live similar roles
- 73
- Listed in last 30 days
- 39
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- 88%
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Most requested skills · share of roles
- data analysis12%
- model evaluation11%
- python8%
- data annotation8%
Figures from Customer Support roles live on NearSkill when this page loaded. A role can close before you apply, so check the listing itself.
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2. Finish on the employer’s site
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