AI Customer Support Specialist (PT, CT and MT) | $30-$34/hr Remote
Overview
micro1 is looking for sharp customer support professionals to help train the next generation of AI systems by providing real-world technical assistance. In this fully remote role, you'll handle user inquiries, troubleshoot platform issues, and document solutions—all while shaping how AI models learn and perform. No prior AI experience is required; your SaaS support expertise is what matters most.
What You'll Do6
- 1Respond promptly and professionally to customer-reported technical issues related to the AI platform, maintaining clear and concise communication throughout.
- 2Investigate and reproduce customer-reported problems, carefully documenting findings and relevant technical details for internal review.
- 3Create, update, and maintain comprehensive documentation for recurring issues, troubleshooting steps, and resolution processes.
- 4Escalate complex or confirmed technical problems to engineering or product teams, providing thorough supporting documentation and analysis.
- 5Collaborate with internal teams to clarify issue priorities, share user feedback, and contribute to ongoing platform improvement efforts.
- 6Ensure all customer interactions reflect a high level of empathy, attention to detail, and a customer-first mindset while managing multiple concurrent tasks in a fast-paced environment.
Requirements7
- 1Proven experience delivering technical customer support for SaaS, technology, or software platforms.
- 2Exceptional written and verbal communication skills with strong emphasis on clarity and professionalism.
- 3Demonstrated ability to investigate, troubleshoot, and systematically resolve customer issues.
- 4Experience documenting technical issues and solutions for both customer-facing and internal audiences.
- 5Strong organizational skills and ability to track multiple ongoing issues and deliverables.
- 6A proactive, solution-oriented approach with keen problem-solving capabilities.
- 7Familiarity with AI products, generative AI tools, or related platforms is a plus, but not required.
Who Should Apply
This role is perfect for customer support pros who enjoy digging into technical problems and want to see their work directly influence AI development. If you're methodical, empathetic, and thrive in a remote, fast-paced environment, you'll fit right in.
Salary Insight
The role offers $30–$34 per hour.
Required Skills
Application Tip
Tailor your application to highlight specific examples where you've investigated and documented complex technical issues. Even casual familiarity with AI tools is worth mentioning—it shows you're eager to contribute to this space.
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