Phone Support
Overview
As a Phone Support specialist at minafter, you'll be the first voice customers hear when they need help. Your role is to handle every interaction with empathy and efficiency, solving technical issues and guiding users through product features. You'll collaborate closely with product and engineering teams to improve service quality, while benefiting from ongoing training and mentorship to grow your skills.
What You'll Do6
- 1Answer inbound calls promptly, diagnose issues, and walk customers through step-by-step solutions.
- 2Accurately log every interaction in the CRM so all relevant details are tracked for future reference.
- 3Escalate complex technical problems to higher support tiers while staying accountable for the case.
- 4Share recurring issues and product feedback with product and engineering teams to help improve the service.
- 5Join regular training sessions and update knowledge-base articles to stay current on product changes.
- 6Keep customer satisfaction scores high by delivering courteous, efficient, and effective support.
Requirements4
- 1At least 1 year of experience in phone-based customer support or a related field, handling a range of technical queries.
- 2Strong verbal communication skills, active listening, and the ability to explain complex information clearly and politely.
- 3Familiarity with support ticketing systems, CRM tools, and basic troubleshooting of software applications.
- 4Proven problem-solving skills, patience, and a customer-focused mindset.
Who Should Apply
The ideal candidate is someone who genuinely enjoys helping people over the phone, stays calm under pressure, and has a knack for solving technical problems step by step. You should be comfortable using CRM software, eager to learn new products, and able to work closely with teams to improve the customer experience.
Salary Insight
The maximum budget for this role is $60,000 per year, and the position is structured as payroll (likely a salaried, full-time employee).
Required Skills
Application Tip
When applying, include a specific example of a time you turned an upset or confused customer into a satisfied one — highlight your step-by-step troubleshooting and how you used a CRM to document the interaction.
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