Customer Success Manager (B2B SaaS)
Overview
Seeking a Customer Success Manager to drive product adoption, manage client relationships, and grow existing accounts in a B2B SaaS environment. The role focuses on ensuring clients derive maximum value from the platform while identifying upselling and cross-selling opportunities.
What You'll Do6
- 1Manage and nurture relationships with existing customers to ensure long-term success and satisfaction.
- 2Drive product/platform adoption and ensure clients derive maximum value from the platform.
- 3Identify upselling and cross-selling opportunities to expand existing accounts.
- 4Lead commercial discussions, including renewals, pricing conversations, and expansion opportunities.
- 5Work closely with internal teams such as sales, product, and support to ensure seamless client experience.
- 6Develop strong relationships with key stakeholders and act as a strategic advisor to clients.
Requirements5
- 12+ years of experience as a Customer Success Manager or Account Manager in a B2B SaaS company.
- 2Experience in the survey, CX, insights space or with survey platform companies or market research firms with platform-based offerings.
- 3Proven experience driving product/platform adoption among clients.
- 4Experience in upselling and cross-selling SaaS solutions, handling commercial discussions, and managing account growth.
- 5Strong strategic thinking and excellent communication skills.
Who Should Apply
The ideal candidate is a strategic, client-focused professional with 2+ years of B2B SaaS Customer Success or Account Management experience, specifically in survey, CX, or insights platforms. They should have a proven track record of driving product adoption, managing renewals, and expanding accounts through upselling and cross-selling.
Salary Insight
Open to discussion
Required Skills
Application Tip
Highlight your specific experience with survey/CX platforms and quantify your success in driving product adoption and revenue growth through upselling and cross-selling in your resume.