Associate - Customer Success

Posted Recently

Full-time

Overview

The Associate - Customer Success manages operational processes, coordinates with internal teams and clients, and ensures smooth execution of customer projects. This role involves travel to client sites, process design, and KPI monitoring to improve service standards.

What You'll Do9

1Ensure execution of operational processes to allow efficient business operation and growth
2Follow up and coordinate with multiple internal stakeholders
3Travel to client locations to understand needs, train on solutions, and build relationships
4Manage customer worklists to implement requests and improve service standards
5Design and set up processes and work on continuous improvement
6Collaborate with technical team to configure software platform and troubleshoot issues
7Set and monitor KPIs on implemented projects
8Implement systems and processes to achieve 100% conformance to client requirements
9Research and analyze new products and design implementation processes

Requirements7

16+ months experience in Operations, Customer Success, Implementation, or Supply Chain coordination, preferably in B2B SaaS or tech-enabled operations
2Hands-on exposure to executing and monitoring operational processes and driving efficiency improvements
3Experience coordinating with multiple internal stakeholders (Operations, Tech, Product, Clients) and ensuring timely follow-ups
4Exposure to defining, tracking, and monitoring KPIs/performance metrics for operational processes or client projects
5Experience working with technical teams to support software/platform implementation, configuration, troubleshooting, or client onboarding
6Comfortable acting as SPOC for enterprise clients, managing queries, and maintaining strong relationships; willingness to travel to client locations
7If fresher, must have MBA in Operations, Supply Chain, or Logistics

Who Should Apply

The ideal candidate has a strong background in post-sales customer success or operations, with experience in B2B SaaS or tech-enabled environments. They are skilled at managing multiple stakeholders, tracking KPIs, and collaborating with technical teams. They should be comfortable traveling to client sites and acting as a primary point of contact.

Salary Insight

Open to discussion

Required Skills

customer successcustomer support & successlogistics and supply chainsaassupplychain managementtechnology

Application Tip

Highlight your experience with B2B SaaS customer success and your ability to manage multiple internal stakeholders while tracking operational KPIs.

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